Proxyclick by Eptura

For timely troubleshooting, please follow these steps to see if it solves the problem:

<a href="#h_800732eedc">Check Proxyclick app version</a>

<a href="#h_23910319b9">Check iOS version</a>

<a href="#h_30a830ebe6">Create new kiosks</a>

<a href="#h_eba2864264">Confirm system requirements</a>

1. <a href="#h_800732eedc">Check Proxyclick app version</a>
2. <a href="#h_23910319b9">Check iOS version</a>
3. <a href="#h_30a830ebe6">Create new kiosks</a>
4. <a href="#h_eba2864264">Confirm system requirements</a>
5. <a href="#h_e36840ce8b">Get in touch</a>

Quick look: Settings &gt; Kiosk list

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Check the App Store on your iPad to see what version of the Proxyclick app you are using. Make sure to update the app to the most recent version if it’s not already.

On the iPad: Home page &gt; App Store &gt; search for 'Proxyclick'

Check on the iPad settings to see what iOS the iPad is using. Make sure to update to the most recent version.

On the iPad: Home page &gt; Settings &gt; General &gt; Software Update

For more information on how to check your app and iOS versions: <a href="https://proxyclick.help/en/articles/3706430-how-to-check-and-update-proxyclick-and-ios" rel="nofollow noopener noreferrer" target="_blank">How to update your app</a>

Delete and then recreate kiosks from your Proxyclick account. Reconnect the iPad using the newly generated activation code.

From your Proxyclick account (via web browser): Settings &gt; Kiosk list &gt; Click existing kiosk &gt; Delete kiosk &gt; Click 'Add new'

Use new activation code to connect iPad (note: activation code from below is an example)

4) Check system requirements and network traffic

If there seems to be connectivity or data transfer issues, please confirm the following:

Traffic to the following domains must be allowed: api.proxyclick.com; app.proxyclick.com; static.proxyclick.com; kiosk.proxyclick.com

Traffic to and from *.pndsn.com must be allowed for real-time updates

Please check any firewall rule that may limit traffic to and from the app

1. Traffic to the following domains must be allowed: api.proxyclick.com; app.proxyclick.com; static.proxyclick.com; kiosk.proxyclick.com
2. Traffic to and from *.pndsn.com must be allowed for real-time updates
3. Please check any firewall rule that may limit traffic to and from the app

More information available here: <a href="https://proxyclick.help/en/articles/3717547-system-requirements" rel="nofollow noopener noreferrer" target="_blank">System Requirements</a>

If you’ve followed these steps and still have issues, please contact us via the chat or <a href="mailto:support@proxyclick.com" rel="nofollow noopener noreferrer" target="_blank">support@proxyclick.com</a>.

Our support team may request that you activate the iPad’s logs. It doesn’t hurt to activate in advance if you are able. Instructions can be found here: <a href="https://proxyclick.help/en/articles/5200413-send-kiosk-logs-to-proxyclick-support" rel="nofollow noopener noreferrer" target="_blank">Activating Logs</a>

<a href="https://proxyclick.help/en/collections/1949636-kiosk" rel="nofollow noopener noreferrer" target="_blank">Kiosk Collection</a>

<a href="https://proxyclick.help/en/articles/3453676-how-to-check-your-kiosk-status" rel="nofollow noopener noreferrer" target="_blank">How to check your kiosk status</a>

<a href="https://proxyclick.help/en/articles/3833044-how-to-set-up-guided-access-assigned-access-for-your-kiosk" rel="nofollow noopener noreferrer" target="_blank">How to set up Guided Access</a>

- <a href="https://proxyclick.help/en/collections/1949636-kiosk" rel="nofollow noopener noreferrer" target="_blank">Kiosk Collection</a>
- <a href="https://proxyclick.help/en/articles/3453676-how-to-check-your-kiosk-status" rel="nofollow noopener noreferrer" target="_blank">How to check your kiosk status</a>
- <a href="https://proxyclick.help/en/articles/3833044-how-to-set-up-guided-access-assigned-access-for-your-kiosk" rel="nofollow noopener noreferrer" target="_blank">How to set up Guided Access</a>

1) App version

2) iOS version

3) New kiosks

4) Check system requirements and network traffic

5) Thanks for trying those steps