💡 Please see this article to ensure the process below is suitable for your access control system.
Our access control platform uses QR codes to offer the most seamless welcome to your visitors. They can arrive at your premises already in possession of a QR code that will allow them to access the building.
If physical RFID cards or fobs are still preferred (and your access control system manages permissions in a way that allows) you can follow the process below to issue RFID credentials to your visitors.
⚠️ This is a manual process, unlike our issuing of QR codes, but still satisfies the goal of providing a physical access credential
1️⃣ On arrival, the visitor will need to visit the front desk
2️⃣ As part of your check-in process, a member of staff must find the profile that Proxyclick has automatically added to the access control system (ACS) when the visit was created.
3️⃣ A physical card, fob, etc. may now be associated with the visitor's profile in the ACS.
4️⃣ As Proxyclick manages the access given to the visitor profile, any cards added to the profile will automatically be given the correct permissions.
5️⃣ When the visitor checks-out we automatically apply the correct "Checked-out" permissions and they can now return the card at the front desk.
ℹ️ CEM AC2000 or Lenel OnGuard
For these systems the process differs slightly due to how user permissions are managed. After step 3️⃣ above, you will need to perform one of the actions below before the card permissions are correctly managed by Proxyclick. Any update to the user profile will trigger the permissions to be managed:
Any other status change (move to the "On-site" status, for example)
Update to a custom field (via iPad or dashboard)
Changing the visit time / host / etc.
A simple visitor flow that would include one of the above profile update steps would be to add the card to the profile then have the visitor check-in.