What is ID Match?
ID Match allows you to automatically verify the identity of your visitors by comparing the face of the visitor on their ID with the picture taken by the iPad and producing a score based on similarity. This matching score (between 0 and 100%) is displayed in the Dashboard. The name of the visitor as read from the ID is also displayed in the Dashboard.
ID Match is, therefore, a security and compliance feature that can help security and lobby staff decide who can enter the building without extra manual check.
How to enable ID Match?
Before enabling ID Match on your account, you need to know that it works best with additional hardware provided by our partner Aila.
When you have an Aila Kiosk, you just need to put an iPad in it, plug the power cable to power the iPad and plug the audio jack connector for the app to be able to communicate with the electronics in the Kiosk.
Once the iPad is set up in the Aila Kiosk, you can enable ID Match from Settings > Building Security.
On the iPad, you’ll also need to enable the “Use Aila kiosk” setting.
Note: You will be asked to accept that the Proxyclick app has access to the microphone and the camera. The microphone is used to communicate with the Aila hardware. This is why you have to plug the audio jack connector in the audio jack port of the iPad when you set up the Kiosk. The camera is used to take the live picture of the visitor to produce the match with the picture retrieved from the ID.
When all of this is done:
- The iPad is plugged in the Aila Kiosk
- Proxyclick knows you enabled ID Match
- The iPad knows it’s in an Aila Kiosk
Then, you can make the first check-ins with ID Match
However, if you would like to test the feature without an Aila Kiosk, you can do it. In this case, you may notice:
- The easiest way is to put your ID on a table and position the iPad above it. Holding the ID in front of the camera can cause some difficulty, which is why we recommend the holder
- It’s essential to put the iPad close enough so the ID takes up most of the picture (if the area around the ID is too large, the name might be not recognized)
How does ID Match work?
When the visitor arrives:
1. The visitor is first presented with a disclaimer
2. Then the app asks the visitor from what region the ID comes from
3. Then the visitors are asked to scan the front of their ID
4. And the back
5. Then a picture of the visitor's face is taken
6. And finally, the system processes the images to produce a similarity match between the two pictures
The visitors won’t see the exact value of the match. The visitor will only see a grey tag with a minus sign icon or a green tag with a checkmark icon. A match is considered successful if the match is above 50%.
The visitor won’t be stopped because the match is not successful. An unsuccessful match is just a red flag (or an orange flag) in the Dashboard.
Proxyclick’s ID Match will also tell you if a card is not valid anymore, if the validity date has not been found or if the system thinks it is not a valid ID. Again, all red flag for your security team that can jump in and performs the required additional checks.
If everything is okay, the system will just give a green light.
Does it work with different types of ID?
Yes, the library is continuously updated to support IDs from 200 countries and all 50 US states. We support different types of documents such as driver’s licenses, state IDs, national IDs, or passports.
What information does Proxyclick store (privacy)?
Proxyclick does not store the picture of the whole ID (this would have significant privacy implications).
Proxyclick only stores:
- The picture of the visitor (from the ID)
- The first and last name of the visitor parsed from the ID (via Optical Character Recognition)
No other information from the ID is stored. If the ID is not valid anymore (expired), a flag is set on the record but the actual validity date is not stored.
How much does it cost?
- An extra cost of 200$ / month will be charged for a volume of check-ins below 2,000
- Above 2,000 check-ins, 150$ / month will be charged for every block of 1,000 visitors. Note: most locations are well below 2,000 visitors per month
- Prime subscription is required
What can go wrong (basic troubleshooting)?
If the ID is upside down or the lights and sound don’t come out of the Aila Kiosk, it means the iPad can’t communicate with the Aila Kiosk properly. Here is a list of things you can do to troubleshoot this issue:
- Use Aila kiosk switch in settings
- Check the cables (especially audio jack connector)
- Aila kiosk needs to be powered (USB) with enough power!