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Customize your visitor Welcome email
Customize your visitor Welcome email

The welcome email may be one of the first points of contact with your visitors, be sure they have everything they need in one place

Pearl McGuire avatar
Written by Pearl McGuire
Updated over a week ago

What is the Welcome email?

The welcome email is an automatic email sent to the visitor upon check-in. The email contains host information, maps, special instructions, and QR codes.

You can add details you feel are needed by visitors to get them to the location and have a great start to their visit.

Why is it useful?

With this email, your visitors feel truly welcome and are equipped with all the info they need during their visit.

You can add relevant information such as:

  • Wi-Fi code, so they stay connected throughout the visit

  • Contact details of the host, particularly useful for busy or unmanned receptions

  • Recap of Health and Safety instructions, that they can browse through while waiting on their host

  • Reception phone number, if they forget anything valuable while in your premises

  • A copy of the Agreement/NDA they just signed, for safekeeping

How to set it up?

Step 1: Collect email from visitor

First, make sure you collect the visitor email on the kiosk. Go to Settings > Kiosk > Visitor Identification and check the box “Email”, you can make it optional or required.

Step 2: Configure the Welcome email

Go to Settings > Notifications and turn the feature on. Customize the email to include any information you want to send to the visitor.

Step 3: Inform the visitor they received an email (Recommended)

We recommend you use the kiosk to inform the visitor he received an email. The easiest way is to adapt the text displayed on the confirmation screen.

For this, go to Settings > Configure kiosk > Text and Translations

Need more help setting up your welcome email? Contact us at or via the live chat on the bottom right corner of this screen.

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