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Touchless Check-in
How to set up a touchless check-in kiosk
How to set up a touchless check-in kiosk

Provide visitors with a touchless experience at the kiosk

Pearl McGuire avatar
Written by Pearl McGuire
Updated over a week ago

The Touchless check-in feature allows visitors to check-in and out of a building without touching the kiosk.

  1. Expected visitors scan their QR code on the Welcome screen of a kiosk by simply holding up their phone to the camera.

  2. Unexpected visitors scan the QR code displayed on the screen to complete the check-in process with their phone.

How to enable or disable the Touchless check-in feature

You can activate Touchless check-in from Settings > Visits settings > Configure kiosk > Welcome screen

You can enable touchless check-in for expected and unexpected visitors independently or you can activate both options on your kiosk at the same time.

1. Touchless check-in for expected visitors

Expected visitors scan their QR code (found in their invitation email) or mobile pass directly in the QR code scanner as shown below:

If their QR code is valid, they complete their check-in right on the welcome screen without touching with the kiosk.

To create a fully touchless experience for expected visitors visit our help article here.

2. Touchless check-in for unexpected visitors

Unexpected visitors (those who were not pre-registered, also known as "drop ins") that arrive at your location without an invitation or a mobile pass will be able to complete the check-in process and answer any questions or provide any relevant information (i.e. name, email address, company, etc.) using their mobile device.

To start the process, the visitor scans the dynamic QR code displayed on the Welcome screen:

Tip πŸ’‘ The dynamic QR code can be scanned using the camera of Apple or Android devices or any other dedicated application. This QR code changes every few seconds to prevent anyone that is not currently onsite from checking in remotely.

A website will open on the visitor's preferred browser to allow them to select the corresponding option and fill in the necessary information:

Your visitor will be able to select their host and will be presented with all your custom screens, including any images or messages.

If completed successfully, they will receive a confirmation message. If not, they will receive a visit denial.

To configure your flow, go to Settings>Visitor>Configure kiosk>Custom screens, any applicable agreement can also be signed via the visitor's mobile device.

Note: Visitor picture and On-site status are not supported at the moment. If this step is on, it will be skipped when using this option. Touchless check-in only supports your English configurations (Custom screens and Agreement)

Is Touchless Check-in available on multi-tenant kiosks?


When enabled, the welcome screen of the multi-tenant kiosk will display the QR reader next to the list of tenant logos. See below:

When a visitor scans the QR code on the multi-tenant screen, the kiosk will automatically switch to the relevant hosting tenant. The visitor no longer has to select a tenant when they have a QR code. The same applies for check-out.

Reminder: The Touchless check-in feature needs to be enabled in the kiosk settings of the location that is connected to the multi-tenant kiosk.

These features are included in our Essential plan.

If you have any questions or feedback, please contact or send us a message on the live chat.

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