All Collections
📕 Logbook
How to manage and edit Custom fields
How to manage and edit Custom fields

Personalize each visit with Custom fields

Alfonso Alonso avatar
Written by Alfonso Alonso
Updated over a week ago

What are Custom fields?

Your Proxyclick account comes with some default fields, including first and last name, email, company, mobile number, and more.

Depending on your subscription, you can add a certain number of Custom fields, including:

1. Free text: it will provide a blank field that can be filled in with letters or numbers.

2. Multiple choice: You can list different custom options

3. Yes/No: Specially designed for simple visitor or host questions

4. Date

Custom fields can be:

  • Mandatory or optional

  • Saved in the visitor profile to facilitate future visits

  • Easily activated and deactivated without losing your historical data

  • Only shown to users belonging to the Reception and Admin user group

Tips 💡

  • Only showing the custom fields to reception and admins is useful if the questions are to be answered by the visitor on the day of their visit. Let's imagine you are asking your visitors which transport they used to reach your building. Enabling this option ensures it is hidden from the host inviting that person, and avoids any confusion when creating a visit. It also gives the possibility to the reception team to create a visit on the go and fill the custom fields from the dashboard

  • You can make the visitor check-in faster by skipping pre-filled custom fields

Step by step guide to set up your own Custom fields

Logbook Custom Fields

These are visible to your company users only. The 2 conditions for them to appear in the visit creation page are that this custom field is Active and displayed to

Step 1: Head over to Settings > Logbook

Step 2: Click on "New custom field" to create one

Editing Custom Fields in your account Settings 

Custom Fields are managed in 3 locations: Custom screens, Custom Fields, and Texts and translations

  1. Custom Screens

2. Custom Fields

3. Text & Translations

Here is an overview of how they interact:

  • Adding a custom field in the Custom Fields makes this field available in the Custom Screens manager

  • Only when you add this specific custom field in the Check-in flow, or when you create a question, will the custom field show in the Text & Translations

  • Editing the title of a question in the Custom Screens Manager should edit the field in the Text & Translations and the Custom Field in the Logbook

  • However, the contrary isn't true: editing a custom field it in the Text & Translations isn't reflected in the Custom Screens Manager or Custom Fields in the Logbook. The reasoning behind it? The translation will only apply to the specific language where you are providing the translation for.

Note on translations:

  • Automatic translations

    • Common terms (the ones that are part of the default Proxyclick set up) are immediately translated by Proxyclick.

    • Custom terms are pre-filled by the translation that was entered for the location's default language

  • For each custom term, the user can request a machine-generated translation to a specific language

    • The machine-generated translation replaces the current translation for that language

You can find more information on how to take advantage of these fields here.

This feature is part of our Essential plan.

Tips 💡 

  • Unsure on how to set up your own custom fields and custom flow? Let's organize a workshop together! 

  • Reached your limit of 10 custom fields? Let's talk about your requirements! 

If you have any questions or feedback, please contact or send us a message on the live chat.

Did this answer your question?