This article explains how to instantly print from the Proxyclick iPad app on an AirPrint-enabled printer.

You’ll need to perform three steps in order to set up printing. This is normally fairly easy and fast.

 

1. Make sure the iPad and the printer are on the same network

Ensure that your iPad and the AirPrint-enabled printer are on the same WiFi network. Printing will not work if the iPad and the AirPrint printer are on different networks.

 

2. Test printing from iPad

Please confirm the iPad can connect and print to the printer outside of the Proxyclick environment. For this, please follow the steps below:

  • Open an image in your iPad gallery
  • Press and hold on the image to bring up the print option and try printing to your badge printer
  • Confirm that printing is successful

 

If not, please double-check the following elements:

  • Are the printer and the iPad on the same network?
  • Is the printer on?
  • Is the printer AirPrint-enabled?

 

3. Enter the IP address of your printer in the Proxyclick settings 

The third step is to retrieve the IP address of your printer.

For Brother printers, you will retrieve the IP address of your printer by performing the following steps:

  • Press the Menu button and the down arrow button to go to “WLAN” settings.
  • Press the Up arrow button to go to “WLAN Status” and press the OK button.
  • Select “Infrastructure Mode” and press OK.
  • The IP address will be listed there, usually as a couple of sets of numbers separated by periods (for instance: 123.123.1234.123)

  • When you have the IP address of the printer, you need to place it in the dashboard under Settings > Badge and printer
  • Once the IP address has been added, click on Save

Re-start the kiosk and you are ready to print! If you need to print from multiple kiosks/printers, please see this article. 

Please note that the Brother VC500W printer does not support auto-cut on AirPrint.

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