How to troubleshoot login issues

If you cannot login to your Proxyclick account, there are a few things that may be preventing you from accessing the site.

Pearl McGuire avatar
Written by Pearl McGuire
Updated over a week ago

1. Check if you are in the right place

   To access the dashboard app, you need to go to

2. Did you set up and activate your account?
    You should have received this email inviting you to join Proxyclick:

If you did not receive this email, your Proxyclick account profile has not been confirmed and you will not be able to login.  
Please contact an administrator at your site and request an invitation be sent to you. 

3. Your company is set up to use the SSO login feature

This means your company is utilizing a more secure login option for Proxyclick.  If SSO is enabled on your company's account, you will have a separate icon or link to login, replacing If you are unsure whether this feature is active at your location, please contact your on site administrator or technical team for details specific to your account.


If you have any questions or feedback, please contact or send us a message on the live chat.

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